SSC Managed Services

Managed Service can be best defined as follows:

“Managed Services is the proactive management of an IT (Information Technology) asset or object, by a third party typically known as a MSP, on behalf of a customer. The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades.”

The SSC Managed Services SLA is designed to create a long lasting, mutually beneficial relationship by encouraging our clients to implement industry-proven best practices in IT management. We will maintain and service your IT equipment and infrastructure. We reward you for implementing best practices so you can create a sustainable, self-managed IT infrastructure. This approach helps you increase workforce productivity and network reliability.

The SSC Managed Services program is aimed at SMEs that require reliable, guaranteed service delivery but lack the funds to employ full time IT staff. It is designed to help you take a proactive approach to your IT management, with built-in computer and network monitoring. We aim to identify and rectify problems before they become critical and potentially damaging to your business operation.

Making your technology work for you

• FULL TIME SUPPORT SAVES YOU TIME

Regardless of how careful you are, any business will experience computer malfunctions, laptop breakdowns, server crashes and network outages. And there’s never a right time for that to happen. But when you keep up a schedule of regular preventative maintenance activities, you can reduce these issues to a minimum. For the average user, even basic maintenance such as critical data backup or software updates can be very time-consuming.
However, there is a solution. If you keep up with regular Pre-M activities, it is possible to keep issues to a minimum. Through our Symbiosis SLA, we can provide Pre-M service programs to address the needs of home users or businesses that do not have full-time IT support.

• INVENTORY MANAGEMENT

IT inventory management is about capturing and managing your IT assets across your entire network, so you know what and where they are. Network inventory management is crucial to efficiently control your computers and software asset inventory. The goal of inventory management is to have a complete, up-to-date and accurate view of all network components, including PCs, servers, printers, hubs, routers, switches, software and phones.

There are several reasons why individuals and businesses do not run regular back-ups.

• They forget.
• They do not know how to.
• They think it will take to much time.
• They fear that their data will be unsecure if stored on a third party server.

The Symbiosis team will address all these issues on your behalf, managing your backup process efficiently and securely.

• RISK MANAGEMENT

Every day companies are at risk of malicious security breaches including theft, negligence, hardware and software failures, technical incompetence, viruses, Trojans, malware and so on.

The numbers:

• 39% of data losses are ascribed to hardware and software failures,

• 34% of losses are attributed to negligence and theft,

• 23% of data losses are caused by viruses and technical incompetence.

These alarming numbers show the enormous risk of data loss that businesses face every day. Given the fact that hard drives today store 500 times more data than a decade ago, it is easy to see how the impact of these risks is vastly amplified. Source: 2010 Cibecs Data Loss Survey

We will help you to identify and manage these risks, to ensure your network remains functioning and reliable, and your workforce remains productive.